Refund and Returns Policy

Last Updated: 1st June 2023

At Denwy Supply Chain Co., Ltd., we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and returns policy below.

1. Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, items must be:

  • Unused and in their original packaging
  • Accompanied by a valid receipt or proof of purchase

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Opened or used items (e.g., personal hygiene products, food items)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Once authorized, securely package the item(s) and include the original packing slip.
  4. Ship the package to the address provided in the return authorization email.

4. Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide instructions for returning the item and will cover the shipping costs for the return.

8. Contact Information

For questions regarding returns or refunds, please contact us at:

Denwy Supply Chain Co., Ltd.
Email: [email protected]